Herocares | Privacy Policy
Privacy Policy
We have adopted this Privacy Policy, which determines how we are processing the information collected by herocares.ca, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using the website and mobile applications. We take care of your personal data and undertake the necessary precautions to guarantee its confidentiality and security.
Data Collection and Storage:
When you visit herocares.ca or use our mobile application, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.”
Moreover, we may collect the personal data you provide to us (including, but not limited to, your name, surname, address, and payment information) during registration in order to fulfill the agreement. When signing up on the application, we collect your name, email, phone number, and home address. Information such as your login password is securely stored on our server with encryption.
Why do we process your data?
Our top priority is customer data security. As such, we process only minimal user data—strictly what is necessary to maintain the platform. Information collected automatically is used solely to identify potential cases of abuse and to generate statistical insights regarding platform usage. This statistical information is not aggregated in a way that would identify any specific user of the system.
You can visit the website without disclosing your identity or providing any information that could personally identify you. However, if you wish to use our application features or receive notifications about our services, you may need to provide personal data such as your email, first name, last name, city of residence, organization, and telephone number. Users who are unsure about which information is required are welcome to contact us at info@herocares.ca.
Your rights:
If you are a Client or a Service Provider and you have created an account on our platform, you have the following rights related to your personal data:
If you would like to exercise this right, please contact us by navigating to our “Contact” page.
Additionally, if you are a European resident, please note that we process your information to fulfill contracts we may have with you (for example, if you place an order through the Site) or to pursue our legitimate business interests as outlined above. Furthermore, be aware that your information may be transferred outside of Europe, including to Canada and the United States.
Data usage and sharing:
The data we collect is used to enhance the user experience and enable service providers to communicate effectively with clients. Our platforms may contain links to other websites that are not owned or controlled by us. Please note that we are not responsible for the privacy practices of these websites or third parties. We encourage you to be mindful when leaving our platform and to review the privacy statements of any website that may collect personal information.
Information security:
We store the information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards to prevent unauthorized access, use, modification, or disclosure of personal data under our control. However, no data transmission over the internet or wireless networks can be completely guaranteed as secure.
Legal disclosure:
We will disclose any information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena or similar legal process. Additionally, we may disclose information when we believe in good faith that it is necessary to protect our rights, ensure your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to learn more about this policy or if you wish to inquire about any matter relating to individual rights and your personal information, you may send an email to: info@herocares.ca.